How we handle your data

• The connection to this site is encrypted (HTTPS).
• Enquiries are saved to the database before anything else happens, so a failed email can’t lose one. If a message can’t be sent, we retry it, and the staff area shows what is waiting.
• The database blocks public reading of enquiries at the database level, not just on the website.
• The staff area needs a password. Passwords and access keys are kept in the host’s protected settings, not in the website’s code.
• We collect only what the form asks for. We don’t ask for licence numbers, dates of birth or payment details on this website.

The owners, and any staff member who needs it to answer an enquiry. Our service providers handle data only to provide their service. We don’t sell, rent or trade it.

Enquiries are kept while they’re useful for following up, and records of a sale are kept as long as the law requires. Ask us to delete yours and we will, unless the law requires us to keep it. Server logs are kept by our host for a short period set by the host.

If personal information is lost, or someone gets at it who shouldn’t, we will: contain it, work out what was affected, and decide whether it is likely to cause serious harm.

If it is, we will tell the people affected and the Office of the Australian Information Commissioner as soon as we can, and tell people what to do to protect themselves.

To see, correct or delete what we hold about you, email hey@thegoodautoco.com.au or call 07 2114 7169. We’ll check who you are and aim to reply within 30 days. More in our privacy policy.